In the third and last video of ‘TrentTalk’, Trent explains about the three key mistakes he has seen in optical stores, that can block their success rate. Make sure to avoid these with the tips | more
TrentTalk 2: Different customer types in store
The second video of ‘TrentTalk’ by Trent Scanlen, former Specsavers retail director, is about the types of customers we see in our stores. What are these different customer types, what are their common characteristics and | more
TrentTalk 1: How to be an effective leader
The first video of ‘TrentTalk’ is now available, exclusively to Green Club members. Trent Scanlen, former Specsavers retail director, explains his views on effective leadership. Within every team, effective leadership is essential for success. We | more
Green Club webinar: Retinal detachment and associated symptoms
In this webinar, Rakesh Kapoor will talk about retinal detachment and associated symptoms. Eye care professionals are often confronted with the symptoms of “flashes and floaters”. In most cases, these are not serious, but if | more
Green Club webinar: Dancing with your customers – the art of customer loyalty
It takes more than good intentions to grow the loyalty of your customers. Retailers that are serious about putting customers at the centre of what they do, need to commit to customer engagement. Continuously listening | more
Green Club webinars
Over the course of 2017 the Green Club has delivered two live webinars to all of our members. As a member you are still able to view these webinars on demand. You can view these | more
TrentTalk
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